SCSM - Delete groups of tickets using PowerShell SMLets

 

Our SCSM help desk got flooded with tickets due to a glitch, so I needed a way to mass delete a bunch of tickets. For this I used PowerShell SMLets

There is probably a better way to do this than the way I did, since I needed to delete a large range of about 100 tickets. But I got this script close enough and then used it to delete tickets in batches of 10. Here is the script I used:

Import-Module SMlets -CMDlet get-scsmclass,get-scsmobject
$IR = 'IR12075*'
$IRClass = Get-scsmclass System.WorkItem.Incident$
$IRsList = Get-SCSMObject -Class $IRClass -Filter "ID -like $IR”
Foreach ($IR in $IRsList) { 
     Remove-SCSMObject $IR -Confirm:$False -Force
}

The only part you need to change is the IR number. The * is the wildcard character and should stay in there unless you want to hard code a ticket number.

Sources:

• https://social.technet.microsoft.com/Forums/ie/en-US/92b839bc-dfa5-4760-a9c5-1d11f3f88cfb/how-to-deleteeliminate-my-tests-incidentsrequest-scsm-2012?forum=systemcenterservicemanager

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About Tom DeMeulenaere

Highly accomplished information technology professional with extensive knowledge in System Center Configuration Manager, Windows Server, SharePoint, and Office 365.